Order Process

Making an Order

Here at Agility Sports we have specialised in supplying our Customers with branded sports clothing, accessories, equipment and licensed football merchandise since 2009. All football club merchandise is officially licensed from teams in the Premier League, La Liga, Bundesliga, Ligue 1 and Serie A

Browse our site and when you have chosen an item want you want to order select the quantity and click ‘Add to Basket’. Continue until you have selected all your products when you will be ready to finalise your purchase and then be taken through the payment process.

If you are making multiple purchases from us to make any promotional saving we may be offering at any time, all purchases should be placed in the basket before proceeding with your order. If the purchases are made and paid for separately then any promotional saving will not be deducted

Methods of Payment

If you have a PayPal account, you can quickly process your order with the details already stored in your account, this saves you time as you do not have to enter those details again. You do not require a PayPal account to use this service, however it is recommended and one can be set up during the checkout stage. Alternatively, you can check out as a guest without opening an account using a credit or debit card. PayPal currently accepts Master Card, Visa, Maestro, Electron, Eurocard and American Express.

When requested, please ensure that you provide the cardholders name as it is shown on the card and the billing address as it appears on the card statement. All payments will be taken in pounds sterling, and if applicable, your card will be charged according to the exchange rate applicable at that time. At no time when paying on-line does Agility Sports have access to your account details. All sensitive information such as your card number is handled securely by your chosen payment service.

Dispatch Process

Once payment has been received, your order will first be checked by our fraud team against our current fraud scorecard and when cleared will be passed on to our warehouse team. Card fraud is illegal and perpetrators will be prosecuted in all cases.

Our warehouse team will then process and package your order ready for dispatch and will then pass your order on to Royal Mail for delivery.  Once your order has been dispatched, we will email you to give you an estimated delivery date. 

Stock Availability

Unfortunately, for a very small amount of orders, when our warehouse team attempt to pick the item ordered from stock it results in a nil pick i.e. the product is not there. This can be as a result of damaged or lost inventory that has not been updated onto our stock system correctly.

We will first attempt to bring the item back into stock or offer you a suitable alternative. The nature of some of the products we sell often result in products being superceded by a new design.  Any alternative we offer will be the latest design of the product that you have ordered. We will advise you if there is going to be a delay in processing and dispatching your order.

Where we are unable to re-stock or offer you an alternative we will action an immediate refund and inform you of why we are unable to fulfill your order.