Privacy Policy

Overview

We think that your privacy and the security of your personal information is extremely important. This policy sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, along with your rights in relation to the personal information we hold about you. This policy applies whether you interact with us online, over the phone or on social media.

This privacy policy was most recently updated in January 2020. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

What Sorts of Personal Information Do We Hold?

  • Personal data that you provide to us can include your name, address, telephone number, email address and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
  • Information about the services that we provide to you including for example, the things we have provided to you, when and where, what you paid and the way you use our products and services.
  • Your account login details for our services, including your user name and chosen password.
  • Information about whether or not you want to receive marketing communications from us.
  • Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. 
  • Your contact details and details of the emails you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Service.

Our Legal Basis for Processing Your Personal Information

Whenever we process your personal information we have to have something called a 'legal basis' for what we do. The different legal bases we rely on are:-

  • Consent - you have told us that you are happy for us to process your personal information for a specific purpose
  • Legitimate Interests - the processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
  • Performance of a Contract - we must process your personal information in order to be able to provide you with one of our products or services
  • Prevention of Fraud - where we are required to process your data in order to protect us and our customers from fraud or money laundering
  • Vital Interests - the processing of your personal information is necessary to protect you or someone else’s life
  • Public Information - where we process personal information which you have already made public
  • Legal Claims - the processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity
  • Legal Obligation - we are required to process your personal information by law.

How Might We Use Your Information?

We need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you and process your payment.  We need to use your details to do all this.

To personalise your shopping experience we try to understand all our customers so that we can provide them with a great shopping experience, relevant marketing, personalised offers, shopping ideas and online advertising. Understanding what products and services you buy and how you use and browse our website helps us to do this.

We use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, the manner in which you consume them, how you shop and by creating profiles about you. This helps us to serve you better and to find ways to improve our service.  These profiles help us to send you offers that are more relevant to you.

Your personal information enables us to contact you about products and services from us and we may also contact you in relation to any questions you have raised with us. 

How Do We Keep You Informed About Our Goods and Services?

We would like to tell you about the great offers, ideas, products and services we have from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.

Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.