Returns Process

General Principles

At Agility Sports, we want our Customers to be delighted with their purchase. In the unlikely event that there is a problem we will happily accept returns and exchanges subject to our current policies which are detailed below. None of our policies will adversely affect your statutory rights.

If you have ordered by telephone or internet, under the Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned and perishable goods (e.g. food, periodicals & magazines).

In the unusual event that your product is faulty or was damaged in transit, you must contact us immediately. We will then advise you where to send your return to. On receipt of the faulty goods we will send you a replacement or provide you with a refund.


Please make sure that you check your items carefully before they are used or installed. If you are not happy with your purchase most items that we sell (for exclusions, see above) are covered by our 30-day money-back guarantee. Just return them to us unused, in their original undamaged packaging, in a saleable condition and we’ll give you a refund.

In the first instance we would always suggest that Customers contact us by email so that we can understand the problem and discuss how we can resolve the issue. If you wish to make a return it would be helpful if you can email us to tell us that you are doing so (before returning the item) in order for us to make sure that we receive the return and to enable us to identify the Customer that we need to refund.

Where goods are being returned we would advise Customers to obtain a ‘proof of postage’ certificate from Royal Mail as we cannot accept responsibility for the item until we receive it back into stock. Delivery charges and return postage charges are non refundable unless the goods are faulty. 

Upon receipt, we will inspect the item and, when satisfied, refund the cost of the item including the original postage charge if all items from the original order have been returned. Unfortunately we are not able to refund postage charges if only part of an order is returned. Any return of funds will be via the EXACT method of payment that the Customer originally used for the transaction.