Making an Order
Browse our site and when you have chosen want you want to order select the quantity and click ‘Add to Basket’. Once you have selected all your products, you are ready to finalise your purchase and be taken through the payment process.
If you are making multiple purchases from us to make any promotional saving we may be offering at any time, all purchases should be placed in the basket before proceeding with your order. If the purchases are made and paid for separately then the promotional saving will not be deducted
Methods of Payment
If you have a PayPal account, you can quickly process your order with the details already stored in your account, this saves you time as you do not have to enter those details again. You do not require a PayPal account to use this service, however it is recommended and one can be set up during the checkout stage.
Alternatively, you can check out as a guest without opening an account using a credit or debit card. PayPal currently accepts: Master Card, Visa, Maestro, Electron, Eurocard and American Express.
If requested, please ensure that you provide the cardholders name as it is shown on the card and the billing address as it appears on the card statement. Payment will be taken in GB pounds, and if applicable, your card will be charged according to the exchange rate applicable at that time.
At no time when paying on-line does Agility Sports have access to your account details. All sensitive information such as your card number is handled securely by your chosen payment service.
Once payment has been received, your order will first be checked by our fraud team against our current fraud scorecard and when cleared will be passed on to our warehouse team. Card fraud is illegal and perpetrators will be prosecuted in all cases. Our warehouse team will then process and package your order ready for dispatch and will then pass your order on to either Royal Mail or one of our dedicated delivery couriers.
Once your order has been dispatched, we will email you to give you an estimated delivery date. Please note our courier will always require a signature
Unfortunately, for a very small amount of orders, when our warehouse team attempt to pick the item ordered from stock it results in a nil pick i.e. the product is not there. This can be as a result of damaged or lost inventory that has not been updated onto our stock system correctly.
If this does occur we will first attempt to bring back the item into stock - we will advise you if there is going to be a delay in us processing your order. Where we are unable to re-stock we will action an immediate refund and inform you of why we are unable to fulfill your order.
Returns - General Principles
At Agility Sports, we want our Customers to be delighted with their purchase. In the unlikely event that there is a problem we will happily accept returns and exchanges subject to our current policies which are detailed below. None of our policies will adversely affect your statutory rights.
Returns - Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund for any home delivery item.
This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned and perishable goods (e.g. food, periodicals & magazines).
Returns - Process
Please make sure that you check your items carefully before they are used or installed. If you are not happy with your purchase most items that we sell (for exclusions, see above) are covered by our 30-day money-back guarantee. Just return them to us unused, in their original undamaged packaging, in a saleable condition and we’ll give you a refund.
In the first instance we would always suggest that Customers contact us by email so that we can understand the problem and discuss how we can resolve the issue.
If you wish to make a return it would be helpful if you can email us to tell us that you are doing so (before returning the item) in order for us to make sure that we receive the return and to enable us to identify the Customer that we need to refund.
Where goods are being returned we would advise Customers to obtain a ‘proof of postage’ certificate from Royal Mail as we cannot accept responsibility for the item until we receive it back into stock.
Upon receipt, we will inspect the item and, when satisfied, refund the cost of the item including the original postage charge if all items from the original order have been returned. Unfortunately we are not able to refund postage charges if only part of an order is returned.
Any return of funds will be via the EXACT method of payment that the Customer originally used for the transaction.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.